Refund policy

Return & Refund Policy

At The Page & Leaf, every item is chosen and packed with care. We want your experience to feel as considered as the books you love — and that includes how we handle the rare occasion when something doesn't go as planned.

Returns:

Food Products (Tea blends, creamed honey, biscotti, sugar cookies, and other edible items)

For food safety and hygiene reasons, all food product sales are final. We are unable to accept returns or exchanges on any food items once they have left our hands. Sugar cookies are handcrafted in a home kitchen under the Arkansas Cottage Food Law (Ark. Code Ann. § 20-57-101 et seq.).

We take great care in packaging your order, but we cannot guarantee that fragile items such as cookies or biscotti will arrive without minor breakage. Minor cosmetic damage — such as, but not limited to, cracked icing or broken pieces — is not eligible for a refund or replacement, as the product remains safe and edible.

Non-Food Items (Candles, bookmarks, spoons, and other non-edible products)

We accept returns on unused, non-food items purchased individually or as add-on items to our curated boxes in their original condition within 14 days of delivery. To report a damaged or incorrect non-food item, please contact us within 48 hours of delivery. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

To initiate a return, contact us at hello@thepageandleaf.com with your order number and reason for return. Once we receive and inspect the item, refunds will be issued to your original payment method within 5–7 business days.

Gift Boxes (Curated boxes containing both food and non-food items)

Because our gift boxes contain food products, all box purchases are final sale. This includes pre-curated boxes, customized or build-your-own boxes, and all individual items selected as part of a box order. Once a box order is placed, no individual components may be returned or exchanged separately.

If your box arrives severely damaged or contains an incorrect item, please contact us within 48 hours of delivery at hello@thepageandleaf.com with a photo and your order number. We will replace individual damaged items where possible. If damage is caused by shipping, a carrier claim may need to be filed — we're happy to assist you through that process.

We reserve the right to determine, at our sole discretion, whether damage qualifies for a replacement and the appropriate remedy.

Please note that our gift boxes are curated with artisan and small-batch items. In the event that a specific item is out of stock at the time of fulfillment, a suitable replacement of equal or greater value will be made. We appreciate your understanding of the nature of handcrafted, small-batch goods.

A Note on Taste Preferences

We put a lot of love into sourcing and curating our products, but taste is personal. We're unable to offer refunds for items that simply weren't to your liking — though we'd always love to hear your feedback

Custom Bookmarks & Personalized Items

Because each custom bookmark is made specifically for you, please carefully review your final design before approving it. We will not begin engraving until you have confirmed that the design is correct.

Once a custom design has been approved and production has begun, custom and personalized items cannot be returned or exchanged due to a change of mind, dissatisfaction with the approved design, or errors that were present in the approved design.

This includes spelling, wording, artwork, layout, placement, and other design details that were approved before production.

If we make an error during production or your finished bookmark does not match the design you approved, please contact us at hello@thepageandleaf.com and we'll make it right.

Damaged or Incorrect Orders

If your order arrives severely damaged, contaminated, unsealed, or contains an incorrect item, please contact us within 48 hours of delivery at hello@thepageandleaf.com with a photo and your order number. 

If damage occurred during shipping, a carrier claim may need to be filed — we're happy to assist you through that process.

Refunds:

Refunds are issued in the following situations:

• Non-food item returns — once we receive and inspect the returned item, refunds will be issued to your original payment method within 5–7 business days.
• Approved damage or incorrect item claims — if we determine a replacement is not possible or appropriate, a refund will be issued to your original payment method within 5–7 business days of our decision.
• Unfulfillable orders — in the rare event we are unable to fulfill your order, a full refund will be issued to your original payment method.

We reserve the right to determine, at our sole discretion, whether damage qualifies for a replacement or refund.

Order Changes & Cancellations:

If you need to change or cancel your order, please contact us within 24 hours of placing it at hello@thepageandleaf.com with your order number. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after this window, as orders may already be in production or packed for shipment.