Shipping policy
Shipping Policy
At The Page & Leaf, we take care in packing every order so it arrives as beautifully as it left us. Please read our shipping policy carefully so you know what to expect.
Processing Time
Orders are typically processed within 1–3* business days. We do not ship on Fridays or Saturdays, as we never want your order sitting in a carrier facility over the weekend. Orders placed Tuesday or Wednesday will ship by Thursday when possible, though same-day Thursday shipping cannot be guaranteed.
Please note that orders placed Thursday afternoon or later will begin processing the following Monday. During peak seasons and holidays, processing times may be slightly longer — we'll always communicate any delays.
*Please note: Due to the home-baked nature of our cookies, processing times may occasionally extend beyond 3 business days. We prioritize shipping as close to fresh-baked as possible — your cookies are worth the wait! Our cookies are shelf stable and also freeze beautifully for up to 3 months.
Shipping Methods & Delivery
We ship within the United States only via USPS. Delivery estimates begin once your order has shipped:
- Standard Shipping — USPS Ground Advantage, approximately 3–5 business days
- Expedited Shipping — USPS Priority Mail, approximately 2–3 business days
Standard shipping is included with every curated gift box. Expedited shipping is available at an additional cost at checkout.
We ship to P.O. boxes.
A Note on Weather & Seasonal Shipping
Our products are shelf-stable, but presentation matters to us. During warmer months, we recommend selecting expedited shipping to ensure your order arrives in the best possible condition. We are not responsible for heat-related changes in appearance during transit — such as minor changes in texture or finish — though all products remain safe to consume.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
Once a package is in the hands of USPS, we are unable to control delivery timelines. If your package is lost or significantly delayed, please contact us at hello@thepageandleaf.com and we will do our best to help resolve the situation.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at hello@thepageandleaf.com and we will do our best to correct it before the order ships.